Odoo support that works with you.
An ERP is never “finished”: questions from the team, new requirements, releases, interfaces. Instead of squeezing you into a package, we build your support from building blocks: a direct line to certified Odoo consultants, an hours quota in your size – and only the services your system actually needs.
On Odoo Online, Odoo maintains the technology. We look after your system.
If you use Odoo Online, hosting, backups and updates come from Odoo itself – nobody needs to sell you classic server maintenance there. What remains is the more demanding part: adapting the system to your processes, answering user questions quickly, maintaining permissions and reports – and guiding you through the mandatory version upgrades. Because Odoo Online updates automatically, and someone has to check in advance on the test database whether your customisations and automations survive the new version cleanly.
On top of that, there is everything that runs outside the Odoo cloud and very much needs technical maintenance: interfaces to your store and bank, email integration, external automations. Exactly this combination – functional support plus technology at the edges – is what we put together individually for every client. If you run Odoo yourself or on Odoo.sh, we add classic technical maintenance: updates, backups, server monitoring.
No packages. Your solution.
Every Odoo is different: different apps, different customisations, different interfaces. That's why we don't have an off-the-shelf price list – we have building blocks from which we assemble your support model.
User support & configuration
Questions from the team, reports, permissions, small adjustments, data imports – a direct line instead of a project request. You talk to consultants who know your system.
Release management
Odoo Online updates automatically – we test in advance on your test database whether customisations, automations and interfaces survive the new version cleanly.
Interface monitoring
Store, bank, email, external automations – we monitor and maintain everything that runs outside the Odoo cloud. For self-hosted or Odoo.sh, classic server maintenance comes on top.
Development & process consulting
New modules, Studio customisations, automations, training slots and quarterly reviews – your Odoo grows with your goals in a planned way, not wildly.
On top of this, we agree a monthly hours quota in your size – up to 50% of unused time rolls over into the following month. Everything optional, no strings attached: talk to us.
Three steps to the right support.
Review your setup
In a free first consultation we look at your Odoo: edition, apps, customisations, interfaces – and where day-to-day work gets stuck.
Define building blocks & quota
You get a transparent proposal: which building blocks, how many hours per month, which response times. No more, no less.
Adjust as you go
A monthly report with an hours overview – and when your needs change, we change the model with you. No fine print.
Taking over Odoo from another partner?
No problem – we start with a technical inventory check, secure operations and then modernise methodically.
Odoo maintenance – good to know.
We use Odoo Online – why would we still need a maintenance contract?
Odoo Online maintains the technology: servers, backups, updates. Our support covers the rest – the bigger part: user questions, configuration, reports, permissions, guiding you through the mandatory version upgrades, and maintaining the interfaces that run outside the Odoo cloud. “Support” describes it better than “maintenance” – people search for both.
What happens during Odoo Online's automatic upgrades?
Odoo regularly moves your database to the new version. On request, we test in advance on the upgrade test database: do your customisations, automations and interfaces still work? We fix any breaks before the deadline – so the mandatory upgrade becomes a non-event.
Why don't you offer fixed packages with prices?
Because no two Odoo systems are alike. A two-app setup without interfaces needs something completely different from a system with a store integration, Studio customisations and accounting. An off-the-shelf fixed price would be too much for some and too little for others – so we calculate your model transparently, based on building blocks and an hours quota.
Do user questions count against the hours quota?
Yes – that is what it is for: questions, reports, permissions, small adjustments, data imports. Up to 50% of unused hours roll over into the following month. Larger projects – new modules, process redesigns – are quoted transparently as a separate proposal.
Do you also support self-hosted Odoo or Odoo.sh?
Yes – there we add classic technical maintenance: updates, backups, server monitoring and security upkeep. We calculate the terms to match the environment.
Do you take over systems that others set up?
Yes, regularly – we start with an inventory check: configuration, customisations, data quality, interfaces. Then we secure day-to-day operations and improve things methodically.
How quickly do we get answers?
Support clients are treated with priority; on request we agree guaranteed response times – for example 4 hours on business days. And you talk to consultants who know your system – not an anonymous hotline.
Your Odoo deserves a committed partner.
In 30 minutes we look at your setup – Odoo Online or self-hosted – and honestly recommend the right support model. Free of charge.
Request a first consultation