Shopware maintenance for stores that have to make money.
Every hour of downtime costs revenue, and every postponed update is a risk to customer data. Our maintenance plan keeps your Shopware store secure, fast and up to date – looked after by a team that runs stores with more than 30,000 products day in, day out.
A store is not a website – it is your sales channel.
With an online store there is more at stake than with any brochure website: payment data, customer data, live orders. Security updates here are not optional – they are an obligation, towards your customers and under the GDPR. At the same time, every update in a store environment is more delicate: plugins, templates and integrations with merchandise management and payment providers have to work together after every change.
That is exactly why we always test store updates in a structured way and monitor the metrics that matter: availability, load times, checkout function. We look after Shopware stores from mid-sized businesses to catalogues with more than 30,000 products – we know where things can get stuck.
Three packages, clear deliverables.
Care Basis
The security foundation for your live store.
plus VAT
- Shopware & plugin security updates
- Daily backups incl. restoration
- Store, checkout & SSL monitoring
- Plugin compatibility checks
- Monthly maintenance report
Care Plus
For stores with serious revenue.
plus VAT
- Everything in Care Basis
- Updates tested on staging first
- 1 hr of developer time per month
- Performance monitoring (load times & checkout)
- Priority support
Care Pro
Maximum security for business-critical stores.
plus VAT
- Everything in Care Plus
- 3 hrs of developer time per month
- 4-hour response time guaranteed on business days
- Version upgrades at preferential rates
- Quarterly review with recommended actions
Very large catalogue, B2B setup or ERP integration? We will quote a custom package – get in touch.
What's behind the packages.
Updates without the stomach ache
Shopware updates are reviewed and, from Care Plus up, tested on a staging copy – including checkout, payment methods and integrations. Only when everything runs do they go live.
Monitoring that protects your revenue
We don't just monitor “site is up” – we monitor what counts: checkout function, load times, SSL, error rates – around the clock.
Security & data protection
Security patches with priority, daily backups, a clean permissions and access structure – your store processes customer data, and we treat it accordingly.
A team that understands stores
You talk to developers who work with Shopware every day – from plugin questions to SAP integrations, as in our projects for JuckerFarm and Burgia Sauerland.
Taking over a store from another agency?
No problem – takeovers are our everyday business. We start with a technical inventory check and secure day-to-day operations first.
Shopware maintenance – good to know.
Do you also take over stores built by others?
Yes, regularly – for example the Burgia Sauerland store with more than 30,000 products. We start with a technical inventory check, secure day-to-day operations first and then modernise in a planned way.
Does the plan also cover major version upgrades, e.g. to the next Shopware major release?
Major version upgrades are projects in their own right – they affect templates, plugins and integrations. Maintenance clients receive them at preferential rates and with priority; until then, ongoing maintenance keeps the store securely on the current version.
What happens if the store goes down at the weekend?
Our monitoring runs around the clock and alerts us to critical outages. The guaranteed response times apply on business days – but for severe incidents such as a complete store outage we act as quickly as possible beyond that too.
Does the maintenance also work with our ERP or merchandise management integration?
Yes – integrations are the most sensitive point in store updates, which is why they are part of our testing scope. We look after stores with integrations to SAP, Odoo and various merchandise management systems.
Is hosting included in the maintenance plan?
No, we deliberately keep hosting and maintenance separate – that keeps both transparent. On request we arrange high-performance store hosting from German data centres through our partner Hostingwerft and handle the coordination.
Your store deserves a security detail.
In 30 minutes we check the state of your Shopware store and honestly recommend the right package. Free of charge.
Request an intro call